Terms of Service for Dolph media
Scope of Services
When you engage with Dolph Media, you gain access to a collaborative, results-driven process.
Customized Solutions: Our services are tailored to meet your brand's unique needs.
Transparency: We provide clear deliverables, timelines, and pricing in your Service Agreement.
High Standards: We uphold professional quality in all aspects of our work, ensuring your satisfaction.
Specific terms related to your project will be outlined in a separate Service Agreement or Statement of Work (SOW).
Our Commitment to You, At Dolph Media, we promise:
To communicate openly and professionally.
To meet agreed deadlines, barring unforeseen circumstances.
To deliver high-quality, creative solutions aligned with your goals.
Your Responsibilities as a Client to ensure a smooth collaboration, we expect:
Prompt Communication: Provide necessary materials, feedback, and approvals within agreed timelines.
Adherence to Deadlines: Respect agreed deadlines for reviews, payments, and approvals.
Accuracy: Share accurate information about your brand, goals, and preferences.
Payment and Fees Deposit:
A 60% deposit is required before the start of any project.
Final Payment: The remaining balance is due upon completion of the project or as per the agreed schedule.
Late Payments: Payments made after the due date may incur additional fees.
Refund Policy: Deposits are non-refundable once the project has commenced. Refunds for additional payments will be assessed based on the work completed.
Revisions Policy
Each project includes 3 rounds of revisions unless specified otherwise in your Service Agreement.
Additional revisions beyond the included rounds may incur extra charges.
Intellectual Property
Upon full payment, you receive ownership rights to the final deliverables.
Dolph Media retains the right to use completed work for promotional purposes unless otherwise agreed in writing.
Source files (e.g., raw footage, design templates) remain the property of Dolph Media unless explicitly purchased.
Confidentiality
Dolph Media respects your privacy and ensures all confidential information shared during the project is protected.
Both parties agree not to disclose proprietary information to third parties without prior written consent.
Termination Policy
Either party may terminate the agreement with written notice.
If termination occurs, payment will be required for all completed work up to the termination date.
Disclaimer of Warranties
Our services are provided on an "as-is" basis. While we strive for excellence, we cannot guarantee specific outcomes (e.g., engagement, sales, or leads) as these depend on various external factors beyond our control.
Limitation of Liability, Dolph Media is not liable for:
Losses arising from client-side delays or miscommunication.
Technical issues with third-party platforms.
Indirect, incidental, or consequential damages.
Amendments to Terms
We reserve the right to update or revise these Terms. Any changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of these changes.
Governing Law
These Terms are governed by the laws of Ghana . Any disputes will be resolved under these laws.